Policies

DOMESTIC SHIPPING
INTERNATIONAL SHIPPING
RETURNS
TERMS AND CONDITIONS

DOMESTIC SHIPPING
USAMedicalGloves does all that we can so that your package arrives on time. USAMedicalGloves.com processes orders in one business day except for e-checks.  For our protection, there is always a 3 to 4 day hold on E-checks. As soon as it clears, it gets processed in a single business day.

Shipping takes 2 to 10 days unless stated otherwise in a products' descriptions. As far as what factors are involved in shipping time, there is location, availability and physical package size. If an order is backordered for greater than two days, or if the order is going to take more than ten days to ship, we will contact you by phone.

Business is open Monday through Friday, and we are closed for US Federal holidays. We only ship to non-P.O. Box addresses. We do ship to addresses outside the US, but you will need to make special arrangement with us and increased shipping rates based on international shipping rates will apply.

We offer a limited guarantee on purchases once we pass them over to our shipping companies. Damaged products can be exchanged right away, please contact our customer serviced department by phone or email as soon as you find out that your order is damaged. If lost by our shipping company, we will help you find/replace your lost product(s). Guarantee cannot be given for products delivered without a signature being mandatory.

RETURNS
  • Returned products must be in new/resalable condition.
  • Return requests must be received within 14 days of delivery.
  • Returns will be assessed a 15% restocking fee.
  • Customers are responsible for returned shipping costs and any paid shipping charges will not be refunded.
  • If original order qualified for free shipping then actual shipping costs on the order will not be refunded.
  • Please do not return products without authorization.
  • Returns must be shipped back for return within 7 days of authorization.
  • Please save all shipping boxes and packaging material for return.
  • Incontinence products and sterile merchandise cannot be returned once opened.
  • Swim diapers and reusable briefs are non-returnable.
  • Partial cases and cannot be returned unless defective.